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PART 1
CLASSES + MEMBERSHIPS.
1. AGREEMENT TO THESE TERMS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY USING OUR WEBSITE, BOOKING APP, STUDIOS, CLASSES, OR ANY OTHER SERVICE, OR BY PURCHASING A MEMBERSHIP, CLASS PACK, OR DROP-IN, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.
These Terms and Conditions (the “Terms”) are a legal agreement between you and People’s Pilates LLC (“People’s Pilates,” “we,” “us,” or “our”), a Washington limited liability company with its principal office at 1402 S 11th St, Tacoma, WA 98405.
“Services” means our website (pplspilates.com), our booking app, our studios, and all classes, memberships, packages, events, and products we offer. These Terms apply to everyone who uses our Services, including website visitors, members, and drop-in clients.
These Terms include our Waiver and Release of Liability (the “Waiver”), our Studio Policies, and our Privacy & SMS Policy, which are incorporated by reference. If these Terms conflict with the Waiver, the Waiver controls on matters of risk, injury, and liability.
We may update these Terms at any time by posting the new version on our website. Changes take effect when posted. Continuing to use our Services after a change means you accept the updated Terms. These Terms replace all prior versions.
2. CLASS POLICIES
Enrollment. All clients must pre-enroll to reserve a spot. Classes are capped at 9 clients. If a class is full, you may join the waitlist. If a spot opens, everyone on the waitlist is notified at the same time, and the first person to book gets the spot. No credit is used unless you book.
Cancellations and no-shows. You may cancel free of charge up to 12 hours before class starts. If you cancel within 12 hours or don’t attend, unlimited members are charged a $20 fee to the card on file, and all other memberships, class packs, and drop-ins lose one class credit.
Check-in. Enrolling is not the same as checking in. Please check in at the front desk at least 5 minutes before class, under the correct class type and time.
Late arrivals. For safety and security, doors lock at the scheduled class start time, and late arrivals cannot be admitted. Late arrivals are treated as no-shows, and credits or fees are not refunded.
Filming and photos. You may film or take photos before and after class. To protect everyone’s privacy, filming or photographing during class is not permitted. Do not film or photograph other clients or staff without their consent.
Schedule changes. We may change, substitute instructors for, or cancel classes. If we cancel a class you booked, your credit will be returned to your account.
3. MEMBERSHIPS AND PAYMENTS
This section applies to monthly memberships. Drop-ins and class packs are covered by the rest of these Terms and the Refunds and Promotions terms below.
Automatic renewal. Monthly memberships are paid by automatic payment (credit card, debit card, or bank draft). They renew each month on the same terms and billing date set at enrollment until canceled. You are responsible for tracking your renewal dates.
Cancellation. You may cancel a month-to-month membership at any time with at least 30 days’ notice before your next billing date. Send cancellation requests by email to contact@pplspilates.com or by phone at 253.878.6761. If you cancel less than 30 days before your next billing date, one final payment will be charged on that date, and you may use the studio for 30 days after that final payment.
Upgrades and downgrades. You may change plans without penalty. Upgrades can start at your next billing cycle or right away. An immediate upgrade is prorated for the days left in your current cycle, and the full new rate applies from your next billing date. Downgrades take effect on your next billing date. Changes cannot be made retroactively.
Holds and freezes. You may freeze your membership for 30 to 90 consecutive days per calendar year. Request a hold by email or phone before the first day of the hold. Holds are not granted retroactively or for personal travel under 2 weeks. You will not be billed while frozen, and billing restarts automatically when the hold ends. Payments made before a hold are not refunded. To cancel during a hold, you must notify us; otherwise, one final month will be charged when the hold ends.
Returning members. If you cancel and later rejoin, the rates in effect when you re-enroll will apply.
Refunds. All payments are non-refundable, including for unused classes, missed sessions, and retroactive cancellation requests. Unused classes do not roll over to the next month. Class packs and credits expire as stated at purchase.
Discounts. We offer discounted memberships to active and retired military, law enforcement, fire and rescue personnel, teachers, nurses, and students, and to dependents of active military and fire and rescue personnel. Valid ID is required at enrollment. Discounts apply to recurring memberships only and can’t be combined with other offers.
Failed payments. If a payment fails, we may suspend booking until your account is current. Memberships canceled for nonpayment are subject to current rates if you rejoin.
Promotions. Promotional offers and codes are subject to the terms stated with the offer, have no cash value, and may be changed or ended at any time.
PART 2
SAFETY + LEGAL.
4. Health, Safety, and Conduct
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Waiver required: You must sign our Waiver and Release of Liability before taking your first class. The Waiver is part of these Terms.
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Assumption of risk: Pilates, reformer, Spring Wall, heated classes, yoga-based movement, outdoor classes, and sauna use involve physical exertion and the risk of injury, illness, or death. You take part voluntarily and at your own risk. Heated classes (about 95–98°F) and sauna use carry added risks, including dehydration, dizziness, and fainting.
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Your health: Check with your doctor before starting any exercise program, especially if you are pregnant, injured, or have a medical condition. Tell your instructor about any injuries, pregnancy, or limitations before class. Stop exercising and tell your instructor right away if you feel pain, dizziness, or discomfort. Our instructors are not medical providers, and nothing they say is medical advice.
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Age: Clients must be at least 18 years old.
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Studio safety: Grip socks are required in reformer classes. Follow instructor directions and use equipment only as instructed. Wipe down equipment after use. Do not come to class if you are sick. We may modify or stop any exercise or session we consider unsafe, especially in advanced (Level 3) classes.
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Personal property: We are not responsible for lost, stolen, or damaged personal items, including items left in lockers or cubbies.
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Conduct: We are committed to a welcoming, inclusive, and safe studio. We do not tolerate disrespect, discrimination, or harassment of any kind toward staff or clients. This includes, but is not limited to, homophobia, transphobia, racism, sexism, ageism, and ableism. We may refuse service to anyone at our discretion.
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Damage: You are responsible for any damage to studio equipment or property caused by your misuse or negligence.
5. Accounts, Website, and Privacy
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Your account: Provide accurate, current information and keep it up to date. Keep your login secure. You are responsible for all activity under your account. Memberships and accounts are personal and cannot be shared or transferred. Tell us right away if you think someone has used your account without permission.
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Acceptable use: You may not use our Services for any unlawful purpose; harass, threaten, or harm others; post or send unlawful, offensive, or infringing content; send spam or malicious code; or interfere with or try to gain unauthorized access to our website, app, or systems.
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Content you submit: If you submit reviews, photos, feedback, or other content to us, you give People’s Pilates a non-exclusive, royalty-free, worldwide license to use, display, and share it in connection with our Services and marketing. You confirm you have the right to share it. Feedback and suggestions become our property, and we owe no compensation for them.
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Our content: Our name, logos, class formats, website content, photos, and videos belong to People’s Pilates or our licensors. You may not copy, sell, or use them commercially without our written permission.
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Privacy and texts: How we collect, use, and share your information, and the terms for our text messages, are described in our Privacy & SMS Policy at pplspilates.com/privacy.
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Third-party links: Our website may link to other sites. We are not responsible for their content or practices.
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Errors: We may correct errors in pricing, schedules, or other information on our Services, and cancel affected orders, at any time.
6. Liability and Termination
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Disclaimer: OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY FITNESS RESULTS OR THAT OUR WEBSITE OR APP WILL BE UNINTERRUPTED OR ERROR-FREE.
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Limitation of liability: TO THE FULLEST EXTENT ALLOWED BY LAW, PEOPLE’S PILATES AND ITS OWNERS, MANAGERS, INSTRUCTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AROSE. Nothing in these Terms limits liability that cannot be limited under Washington law.
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Indemnity: You agree to defend, indemnify, and hold harmless People’s Pilates and its owners, managers, instructors, employees, and agents from any claims, losses, or expenses, including reasonable attorney fees, arising from your use of our Services, your content, your breach of these Terms or the Waiver, or your violation of anyone else’s rights.
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Release: To the fullest extent allowed by law, you release People’s Pilates and its owners, managers, instructors, employees, and agents from all claims arising from your participation in our Services, as further described in the Waiver.
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Termination by us: We may suspend or end your account or membership at any time. If we end it for a violation of these Terms, the Waiver, or our Studio Policies (including conduct, nonpayment, or fraud), no refund will be given. If we end it for any other reason, we will refund the unused portion of your prepaid membership.
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Termination by you: You may end your membership as described in Section 3. To close your account, email contact@pplspilates.com. Sections that by their nature should survive termination (including payments owed, disclaimers, limitation of liability, indemnity, and release) will continue to apply.
7. General Terms
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Governing law: These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Any dispute must be brought in the state or federal courts located in Pierce County, Washington, and you consent to their jurisdiction.
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Time limit for claims: Any claim arising from these Terms or our Services must be filed within one (1) year after it arises, or it is permanently barred, to the extent allowed by law.
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Severability: If any part of these Terms is found unenforceable, it will be enforced to the fullest extent allowed, and the rest of the Terms remain in effect.
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No waiver: Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.
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Entire agreement: These Terms, the Waiver, our Studio Policies, and our Privacy & SMS Policy are the entire agreement between you and People’s Pilates about our Services.
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Assignment: You may not transfer your rights under these Terms. We may assign ours, including to a successor business.
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Electronic acceptance: Accepting these Terms online or in our app has the same effect as a handwritten signature.
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Contact: People’s Pilates LLC, 1402 S 11th St, Tacoma, WA 98405 · 253.878.6761 · contact@pplspilates.com. Studios: Hilltop (1402 S 11th St), South Tacoma (5411 South Tacoma Way), and Central (2501 S 12th St), Tacoma, WA. Copyright and intellectual property notices go to the address above, attention: Copyright Agent.