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policies + faqs

faqs

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I have never done Pilates. Where do I start?

Pilates is great for beginners! We encourage you to sign up for the Reformer: Intro class. You will be introduced to the reformer, the history of Pilates, basic movements, and more. Smaller classes mean more focus on you. If you are feeling especially nervous, arrive early so the trainer can take the time to discuss any injuries, modifications, and guide you through a full session.

What should I wear to a Pilates class?

Wear comfortable, form-fitting clothing that allows you to move freely. Avoid clothing with zippers or buttons that could damage the equipment.

Do I need to bring any equipment?

No, all necessary equipment is provided. You are welcome to bring your own mat if you prefer, but we have them available for use. If you are taking a hot mat class, we recomend bringing a mat towel (we have them available for purchase in the lobby).

how do I sign up for a class?

You can sign up for a class using our app or our website. Using Our App: -Download the People's Pilates app from your app store. -Create an account or log in. -Browse and select your desired class. -Tap "Enroll" to reserve your spot. Using Our Website: -Log in or create an account. -View the class schedule and select a class. -Click "Enroll" to secure your spot. You will receive a confirmation once your enrollment is successful. If the class is full, you can join the waitlist and will be notified if a spot becomes available.

whats the parking situation?

Parking is free, and there is plenty of parking available in front of the studio on S 11th and on S Sheridan.

studio policies

Class Enrollment and Cancellation Policy

  • Enrollment: All members must pre-enroll in classes to secure a spot. Classes are capped at 9 members. If you enroll after the cap, your name will be added to a waitlist. The system will notify you if space becomes available.

  • Check-in: Upon arrival, check in at the front desk to change your status from enrolled to checked in for that specific class. 

  • Cancellation: Members can cancel their enrollment free of charge if done at least 12 hours before the class start time. A $20 fee applies to recurring monthly plan members for late cancellations. For credit package or drop-in members, a credit will be deducted.

Sign-In Policy

  • All members must sign in at the studio 5 minutes before the scheduled class to change their status from enrolled to checked in. Ensure you sign in to the correct class type and time.

Late Policy

  • Arrive 5 minutes early to class. Doors will be locked at the scheduled start time for safety and security. This ensures classes run on schedule and safely. Please note that credits will not be refunded for late arrivals. 

 

Membership Policies

Automatic Renewal

  • Monthly memberships are paid via automatic electronic payment and will renew each month at the same terms and billing date established at enrollment. Changes or cancellations must be received 30 days in advance.

Membership Cancellation

  • Month-to-month plans can be canceled anytime with a 30-day notice via email (contact@pplspilates.com) or phone (253.878.6761). A final payment will be drawn if the cancellation request is within 30 days of the next billing cycle. No refunds once a payment is charged.

Membership Upgrades and Downgrades

  • Upgrades can be made at the start of the next billing cycle or immediately. Downgrades take effect at the next monthly billing date. Requests must be submitted via email or phone.

Membership Holds and Freezes

  • Memberships can be frozen for 30 to 90 days per calendar year with notice given via email or phone. Holds are not issued retroactively. Billing resumes automatically after the freeze period. Cancellation during the hold requires notification; otherwise, a final month’s payment is charged upon release.

Membership Lapses and Reactivation

  • If you cancel your membership and return later, you will be subject to any rate increases at the time of re-enrollment. In addition, if your membership is cancelled due to a billing issue, you will be subject to any membership 

Refunds

  • No refunds for retroactive cancellation requests. Membership cancellations must be processed through written notification via email or phone. No refunds for unused memberships or missed classes.

Discounted Membership Plans and Packages

  • Discounted rates are available for active and retired military, law enforcement, fire and rescue personnel, teachers, nurses, and students, as well as dependents of active military personell. Valid ID is required at enrollment.

Our Commitment

  • People’s Pilates reserves the right to scale or stop training sessions if deemed unsafe and to refuse service to anyone. Membership can be canceled at any time by People's Pilates.

  • We do not tolerate disrespect of instructors or other patrons of any type. This includes but is not limited to homophobia, transphobia, racism, sexism, ageism, ableism, and any form of discrimination or harassment. We are committed to creating a welcoming, inclusive, and safe environment for all members and staff.

  • Anyone found violating these principles will be subject to immediate action, which may include suspension or termination of membership without refund. Our goal is to ensure that everyone at People's Pilates feels valued, respected, and safe.

Health & Safety

  • Mat and reformer rooms are equipped with H13 HEPA filters. Sick employees must stay home and follow CDC guidance on self-quarantine. Staff and members with COVID-19 symptoms cannot enter the facility.

  • Sanitization stations are available throughout the facility. Members are encouraged to use hand sanitizer and required to disinfect equipment after use. Staff will disinfect equipment if members are unable. People’s Pilates complies with all CDC and local health guidelines.

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