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CLASS ENROLLMENT AND CANCELLATION POLICY (NEW):

All members are required to pre-enroll in classes to secure a spot in their desired class time. All People’s Pilates classes are capped at 9 members.  If you enroll after the cap then your name will be added to a waitlist.  If you have pre-enrolled in a class and can no longer attend, you will be required to cancel your enrollment 12 hours prior to the class start time to allow for another member on the waitlist to attend the class.  If you are on the waitlist you will need to wait until a spot opens to attend the class.  The system will notify you directly if space becomes available. 

 

Please Note:  Once you arrive to class you will still need to check in at the kiosk or via your phone to change your status from enrolled to checked in for that specific class. Enrolling in the class is not the same as checking in to class.

 

Enrollment Cancellation:  

All members can cancel their enrollment free of charge no later than 12 hours prior to class start. After that time, a fee of $20 will be charged if you are on a recurring monthly plan. If you are on a credit package or drop-in then a credit will be deducted from your account. 

 

Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees. 

 

SIGN IN POLICY:

All members must sign in at the People’s Pilates studio 5 minutes prior to your scheduled class to change your status from enrolled to checked in. If there are multiple classes going on, please be sure to sign in to the correct class type and time.

 

LATE POLICY:

Please plan to be 5 minutes early to your class, doors will be locked at the scheduled start of class for the safety and security of our other clients. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and instructors time. We ask that all of our clients respect this policy and make every effort to arrive on time, if not early for class. 

 

MEMBERSHIP PLAN RENEWALS, CHANGES AND CANCELLATIONS:

 

AUTOMATIC RENEWAL:

All Monthly Session Based Membership plans are paid by monthly automatic electronic payment (credit card, debit card, or automatic checking account draft). Monthly memberships will automatically renew each month at the same payment terms and billing date established at time of enrollment. Any changes to plan, or cancellation must be received 30 days in advance of the next billing cycle or plan expiration date. It is the members responsibility to monitor membership expiration and renewal dates.

 

MEMBERSHIP CANCELLATION:

Month-to-Month plans and memberships can be canceled at any time, however all cancellation requests must be submitted via email (contact@pplspilates.com) or phone (253.878.6761) and received thirty (30) days prior to your credit/debit card processing date. All plans and monthly memberships require a minimum of 30 days written notice prior to next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto draft date. Once final payment has been drawn from your account, clients will have 30 days from the last bill date to use the facilities. There will be no refund issued once a payment has been charged to your credit card. 

 

MEMBERSHIP UPGRADES AND DOWNGRADES:

All members are welcome to upgrade or downgrade their membership plans or packages without penalty. Memberships can be upgraded at the start of the next billing cycle. However if a member wishes to upgrade immediately their new membership plan will be prorated based on the number of days remaining in their current billing cycle at their new rate. At the start of the next monthly billing cycle they will be charged at their full membership rate.

If a member wishes to downgrade their membership to a lower session based plan they must wait until their next monthly bill date for the new plan to be effective. Please note, changes cannot be made retroactively. All cancellation requests must be submitted via email (contact@pplspilates.com) or phone (253.878.6761).

 

MEMBERSHIP HOLDS AND ACCOUNT FREEZES:

Clients may put their membership on freeze or hold, for a period no less than thirty (30) days (or one calendar month), and for up to ninety (90) days (three calendar months) per calendar year. Notice of freeze must be given to People’s Pilates via email (contact@pplspilates.com) or phone (253.878.6761)p rior to the first day of the requested hold and will not be issued retroactively. Holds cannot be issued for personal travel under 2 weeks. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for frozen months, and billing will resume automatically upon the end of the freeze period. If a client chooses to cancel membership during the hold or freeze period, notification must be given via email (contact@pplspilates.com) or phone (253.878.6761), otherwise clients will be charged a final month of membership upon hold release.

 

MEMBERSHIP LAPSES AND MEMBERSHIP REACTIVATION:

If you choose to cancel your membership at any time and return at a later date you will be subject to any rate increases at the time of enrollment.

 

REFUNDS:

People’s Pilates will not provide refunds retroactively for any cancellation requests. Membership cancellations are only processed by sending a written notification via email (contact@pplspilates.com) or phone (253.878.6761). People’s Pilates does not issue refunds if you do not use your membership, nor can you carry over sessions to the next month if you missed a class. No exceptions.

 

DISCOUNTED MEMBERSHIP PLANS AND PACKAGES:

People’s Pilates provides discounted rates to public service members to include all active and retired military, law enforcement, fire and rescue personnel as well as teachers, nurses and students. We also provide discounts to dependents of all active military, fire and rescue personnel. In order to receive the discount a valid identification is required at the time of membership enrollment. Please inquire with our staff for more details on discounted plans and packages.

 

OUR COMMITMENT:

We are committed to your safety, because of this we reserve the right to scale or stop your training session if it is deemed unsafe. This particularly applies to our advanced reformer classes. We are also committed to the experience of our clients and employees, for this reason People’s Pilates reserves the right to refuse service to anyone for any reason. We reserve the right to cancel a client’s membership at any time for any reason. If your membership is terminated by People’s Pilates for any reason; we will refund the balance or remainder of any unused membership.

 

HEALTH & SAFETY:

• Both the mat and reformer rooms are equipped with a H13 HEPA filter.

• People’s Pilates encourages employees who feel sick to stay home. Employees who have had close contact with someone with COVID-19 are encouraged to consult CDC guidance on when to self-quarantine.

• Staff and members who have a fever or other symptoms of COVID-19 are not allowed to enter the facility for work shifts .

• There is hand sanitizer, disinfecting wipes, and soap and water readily available to employees and customers. Sanitization stations are available at entrances and exits, the reformer and mat room, as well as the locker room and reception desk.

• We strongly encourage members and staff to use hand sanitizer upon entering the facility, and before/after completing their workout. 

• The mat and reformer rooms are cleaned and disinfected following each class. 

• Members are asked to disinfect individual exercise equipment, mats and machines after use with provided disinfecting wipes. If members are unable or unwilling to wipe/disinfect equipment after exercise, a member for the People’s Pilates staff will disinfect the equipment prior to another member using the equipment. 

• People’s Pilates requires employees to comply with guidelines on sanitation from the Centers for Disease Control and Prevention and the local Pierce County Health Department.